Frequently Asked Questions

To complete KYC verification on 345wi, you will need to submit a valid government-issued identity document. For Pakistani users, a Computerised National Identity Card (CNIC) is the standard accepted document. A valid passport is also accepted. You may also be asked to provide a selfie or liveness-check image alongside your document. All documents must be submitted through the secure verification portal — never via unsecured email.

No. Each individual is permitted to hold only one registered account on 345wi. Creating multiple accounts — for any reason, including claiming duplicate bonuses or circumventing a self-exclusion — is a direct breach of our Terms and Conditions. Duplicate accounts identified during KYC review or fraud screening will be closed and associated balances may be forfeited. If you cannot access your existing account, contact support for assistance.

You must be at least 18 years of age — or the higher minimum age required by the operator's licensing jurisdiction — to register and use 345wi. This is a strict requirement with no exceptions. Age is verified during the KYC process using your CNIC or passport. Accounts held by individuals found to be under the minimum age are permanently closed immediately. Please note that meeting the minimum age requirement does not in itself make gambling lawful under Pakistani law.

To reset your password, click the 'Forgot password?' link on the login screen. Enter the email address associated with your 345wi account and you will receive a password-reset link. Follow the link to set a new password. If you no longer have access to your registered email address, contact our support team via live chat and they will guide you through the account recovery process after verifying your identity.

345wi covers a wide range of sports markets. For Pakistani users, the platform places particular emphasis on cricket — including Pakistan national team matches, PSL/T20 league fixtures and ICC tournaments such as the Cricket World Cup and Champions Trophy. Football, tennis, basketball, UFC and other major international sports are also available. Market availability varies by event and season. Live in-play betting is supported on selected events.

In-play betting lets you place bets on events that are already in progress — for example, wagering on the outcome of the next over during a live PSL match. Odds update in real time to reflect the current state of play. To bet in-play, navigate to the live section of the sportsbook, select your event and choose your market. Be aware that odds can change rapidly and markets may be temporarily suspended during key moments in the action.

345wi offers a broad selection of casino games including slots with various themes and payline structures, classic and video table games such as blackjack, roulette and baccarat, and a live casino section featuring real dealers streaming in real time. Game availability is subject to your account status and jurisdiction. All games use certified random number generators or live dealing procedures to ensure fair outcomes.

RTP stands for Return to Player — it is the theoretical percentage of all wagered money that a casino game pays back to players over a large number of rounds. For example, a slot with 96% RTP returns PKR 96 for every PKR 100 wagered on average over time. RTP is a long-run statistical figure, not a guarantee for individual sessions. Higher RTP games generally offer better value, though short-term results can vary significantly from the stated average.

Yes. 345wi is fully optimised for mobile browsers across both Android and iOS devices. All major features — sports betting, live casino, slots, account management and responsible gambling tools — are accessible from a mobile browser without needing to download a separate application. The mobile interface is designed for fast performance on typical Pakistani mobile data connections, so you do not need a high-speed broadband connection to enjoy a smooth experience.

345wi applies industry-standard security measures to protect your personal data. All data transmitted between your device and the platform is encrypted using TLS. Stored data, including identity documents and financial records, is encrypted at rest. Access to personal data is restricted to staff on a need-to-know basis. For a full explanation of how your data is collected, used and protected, please read our Privacy Policy.

Contact 345wi support immediately via live chat if you suspect unauthorised access. Our team can freeze your account, investigate the activity and help you reset your credentials. Change your password immediately and ensure your registered email account has not been compromised. Enable two-factor authentication if it is available on your account. Never share your password with anyone — 345wi staff will never ask for your password in any communication.

Log in to your 345wi account and navigate to the Responsible Gambling section in your account settings. From there, you can set daily, weekly or monthly deposit limits and net loss limits in PKR. Limit reductions take effect immediately. Limit increases require a cooling-off period before they apply. These tools are designed to keep gambling affordable and within your control. Our detailed guide is available on the Responsible Gambling page.

Self-exclusion permanently or temporarily blocks your access to gambling services on 345wi. To activate it, contact our support team via live chat and request self-exclusion — specify whether you want a temporary period (minimum 6 months) or permanent exclusion. Self-exclusion takes effect immediately and cannot be reversed during the chosen period. If you are experiencing problem gambling, self-exclusion is the most effective immediate step you can take.

345wi does not provide legal advice and does not claim that online gambling is lawful, licensed or approved by the Government of Pakistan, the Pakistan Telecommunication Authority or any provincial authority. Online gambling may be subject to restrictions under Pakistani law, including the Prevention of Gambling Act, 1977. Users are solely responsible for determining whether their use of the platform is lawful in their specific jurisdiction. We strongly recommend seeking independent legal advice if you are uncertain.